Which areas do you cover?
We operate across Brussels and Belgium more broadly. For journeys outside this area, tell us in your enquiry and we will confirm feasibility as part of your proposal.
How far in advance should I book?
For standard executive journeys, the earlier you can confirm your requirements the more options we can offer on vehicle class and timing. For delegation, event or wedding coordination involving multiple vehicles, we recommend contacting us as early as possible so the itinerary can be properly planned.
How is pricing structured?
Pricing is fixed and agreed with you before your booking is confirmed, based on the itinerary, vehicle class and duration you provide — not calculated on a per-kilometre basis after the fact. You will always see the confirmed price in your tailored proposal before you commit.
What is your cancellation policy?
Our full cancellation terms are set out in the Cancellation Policy. In general, we ask for as much notice as possible so vehicles and chauffeurs allocated to your booking can be reassigned. See the Cancellation Policy page for exact notice periods and any applicable terms.
What happens if my flight is delayed or my meeting overruns?
We track relevant timings where possible and build reasonable buffer into scheduling. Our Waiting Time Policy sets out how waiting time beyond the agreed allowance is handled. If you know in advance that timing may shift, let your coordinator know as early as possible so the schedule can be adjusted.
Can you coordinate multi-vehicle bookings for events, delegations or weddings?
Yes — this is a core part of what we do. For events, delegations and weddings, we plan multi-vehicle coordination as a single itinerary with one point of contact, rather than a series of separate bookings. See our Event Transportation, VIP & Delegation Transport and Wedding Chauffeur Service pages for details.
What languages do your chauffeurs speak?
Language requirements can be arranged for your assignment. If your booking needs a specific language, let us know in your enquiry and we will confirm availability.
Is my information kept confidential?
Yes. Passenger names, itineraries and trip details are shared only with the people directly involved in delivering your journey. See our Privacy Policy for full details on how information is collected, used and stored.
Can we set up a standing arrangement or corporate account?
Yes. For executive assistants, corporate travel managers and organisations with recurring transport needs, we can discuss a standing arrangement with a consistent point of contact. Mention this in your enquiry and a coordinator will follow up directly.
What vehicles are in your fleet, and can I request a specific class?
Our full range of vehicle categories — from Business Class sedans to executive coaches for large groups — is described on our Executive Vehicle Selection page. You can request a preferred category in your enquiry, and the exact operator, make and model are confirmed in writing as part of your tailored proposal.
Do you provide airport meet-and-greet service?
Yes. For airport pickups, your chauffeur can meet you inside the terminal or at an agreed point outside, depending on the airport and your preference — confirm this in your enquiry so it can be arranged in advance.
Can I request the same chauffeur for repeat bookings?
Where possible, yes — for clients with recurring or standing arrangements, we aim to keep the same chauffeur assigned so familiarity with your preferences carries across bookings. This is confirmed as part of setting up a standing arrangement, and is not guaranteed automatically for one-off bookings.
What happens if I need to change my itinerary after booking?
Contact your coordinator directly by phone or WhatsApp as soon as the change is known. Changes are accommodated where possible; timing-sensitive changes made shortly before pickup may affect the confirmed price, which will always be communicated before the change is actioned.
Do you operate outside Belgium?
Our core coverage is Brussels and Belgium. For journeys or multi-city itineraries that extend beyond this, mention it in your enquiry and we will confirm feasibility as part of your proposal.
What is included in the confirmed price?
Your tailored proposal states exactly what is included for your specific itinerary — vehicle class, timing, and any waiting time allowance. Any cost that could vary, such as waiting time beyond the agreed allowance, is set out in the Waiting Time Policy rather than left ambiguous in the proposal.
How do I pay for a booking?
Payment methods and terms — including options for corporate account invoicing — are set out in our Payment & Invoicing Policy. Your coordinator will confirm which options apply to your booking.
How do I request a chauffeur?
Submit a confidential brief through our enquiry form, or contact your coordinator directly by phone or WhatsApp. Your coordinator will confirm vehicle class, timing and pricing in writing before the assignment.
Is full-day or multi-hour availability possible?
Yes. A chauffeur and vehicle can be arranged for a defined block of time — a half-day, a full day, or a specific multi-stop window — rather than only a single point-to-point transfer. See Chauffeur at Your Disposal for details.
Can you coordinate multiple vehicles for one event or delegation?
Yes. A single coordinator manages the full vehicle lineup as one operation — synchronised arrivals, staging and a single point of contact — rather than treating each vehicle as a separate booking.
Can I request a specific vehicle model?
You can tell us your preference, and we will do our best to match it. The exact make, model and configuration are confirmed in writing with your coordinator before the assignment, subject to availability.
Can a specific vehicle model be guaranteed?
Vehicles are arranged through appropriately licensed and insured transport operators, and specific models cannot be guaranteed in advance. The confirmed operator, vehicle and configuration are provided in writing before the assignment, on an "or equivalent" basis.
Do you handle delegation transport?
Yes. Our VIP & Delegation Transport service covers coordinated multi-vehicle movements, security-aware routing and a single contact managing every leg of a delegation programme.
Do you handle corporate roadshows?
Yes. Multi-city, multi-day roadshow itineraries are planned as a single operation, with one coordinator overseeing every leg and vehicle handoff. See Corporate Roadshows for details.
Do you provide transport for events and conferences?
Yes. Our Event Transportation service covers synchronised arrivals, on-site staging and a single point of contact for conferences, galas and private functions.
Can you transport wedding guests, not only the couple?
Yes. Alongside the couple's car, we can coordinate minibus or coach transport for wedding guests as part of a single wedding transport plan. See Wedding Chauffeur Service for package options.
Do you work with agencies or event planners booking on behalf of clients?
Yes. Agencies, PAs and event planners can submit an enquiry on behalf of a client or delegation. Corporate invoicing can be arranged where required.
Do you arrange international or cross-border assignments?
Yes. Our International and Cross-Border Travel service plans the full route — pickup, cross-border leg and drop-off — as one itinerary, with a chauffeur briefed on the complete journey.
How much advance notice do you need?
Advance notice requirements vary by vehicle category, dates and group size — please share your timeline in your enquiry and your coordinator will confirm what is achievable.
What happens if my itinerary changes after booking?
Your coordinator remains reachable before, during and after the journey. Changes are discussed directly with your coordinator and, where possible, absorbed into the existing plan rather than treated as a new booking.
Do you support corporate invoicing?
Yes. Corporate invoicing can be arranged as part of your proposal — see Corporate Accounts for details, or mention it in your enquiry.