Waiting time policy
This policy explains how waiting time is handled for all bookings with Verity Chauffeurs.
1. Complimentary waiting time
Each booking includes a complimentary waiting time allowance, confirmed in your booking, from the scheduled pick-up time, to allow for reasonable variation in arrival.
2. Airport pick-ups
For airport transfers, complimentary waiting time begins from actual landing time where flight details have been provided in advance.
3. Charges beyond complimentary waiting time
Waiting time beyond the complimentary allowance is charged at a rate confirmed in your booking, billed in the increments set out in your proposal.
4. No-shows
If a passenger cannot be reached and does not present within the no-show window confirmed in your booking, the booking may be treated as a no-show, and the applicable no-show fee confirmed in your booking will apply.
5. Client responsibility
Clients are asked to notify Verity Chauffeurs as soon as possible of any expected delay using the phone number or WhatsApp number provided in your booking confirmation, so the chauffeur can be informed.
6. Contact
Questions about this policy can be directed to us via our contact page.